If customer don't receive packages over 7 business days after shipping (international shipping request more days), please contact us. If it encounters national holidays, please note USPS/Fedex don't work on those days! Learn more about 2016 national holidays here:
If package is lost during shipment, customer could get compensation form USPS, priority mail package includes up to $100 insurance. However, we cannot refund you in most cases. Only in some cases, customer could request us to reship the products to you.